Four years ago, we presented our white paper ‘Making Sense and Making Use of Patient Experience’. In it, we surmised that in some ways the work was still in its infancy: there was no common model applied across the sector and sometimes staff were unclear as to the purpose. We are proud to launch the follow up with ‘Harnessing the Power of Patient Experience’ which continues that exploration into what is required to unlock the benefits.
On January 30th we hosted an event in Leeds with our friends from the Patient Experience Network (PEN). The event was called ‘Better Patient Experience: A Problem Shared’, where we sought to discuss how we could overcome two of the main barriers to better patient experience, namely:
Pretty much everyone has had to get to grips with another new acronym recently. I am of course talking about GPDR, or the General Data Protection Regulation. This new regulation governs how organisations can collect and process personal data from their members, customers, patients – indeed anyone!
Last month The King’s Fund held an event ‘Health and care explained: how the system works and how it is changing’. This event was aimed at anyone working in the NHS, public, private, academic and third sector who wanted to gain a greater understanding of how the health and care system currently works and how it is changing.
Earlier this month we held first MES Experience User Group of 2018, which focused on making our online surveys and the MES Experience App more accessible. The day was spent looking at Easy Read and Children’s surveys in particular.
A couple of weeks ago I headed over to Colorado on the other side of the pond. Apart from being fortunate enough to enjoy a couple of days of snowshoe hiking and snowboarding at 11,000 feet in the astonishing Rocky Mountains (everyone deserves a snow day, right?), I also had the pleasure of attending the annual patient experience conference hosted by the Beryl Institute in Denver.
We had some exciting news in the MES office last week: we’ve just launched our new, improved and fully automated service for sending and collecting Friends and FamilyTest (FFT) surveys via text (SMS) and telephone using interactive voice response (IVR).
MES in collaboration with InHealth Associates are proud to publish ‘Making Sense and Making Use of Patient Experience Data’.