Harnessing the Power of Patient Experience

Four years ago, we presented our white paper ‘Making Sense and Making Use of Patient Experience’. In it, we surmised that in some ways the work was still in its infancy: there was no common model applied across the sector and sometimes staff were unclear as to the purpose. We are proud to launch the follow up with ‘Harnessing the Power of Patient Experience’ which continues that exploration into what is required to unlock the benefits.

Survey on a tablet

Patient engagement makes things better, so why do we ignore it?

Last month The King’s Fund held an event ‘Health and care explained: how the system works and how it is changing’. This event was aimed at anyone working in the NHS, public, private, academic and third sector who wanted to gain a greater understanding of how the health and care system currently works and how it is changing.

Painting on a wall

Share Wildly and Steal Willingly

A couple of weeks ago I headed over to Colorado on the other side of the pond. Apart from being fortunate enough to enjoy a couple of days of snowshoe hiking and snowboarding at 11,000 feet in the astonishing Rocky Mountains (everyone deserves a snow day, right?), I also had the pleasure of attending the annual patient experience conference hosted by the Beryl Institute in Denver.

Technology smartphone in hand
pocket-watch in sand
MES - Making Sense and Making Use of Patient Experience Data