On January 30th we hosted an event in Leeds with our friends from the Patient Experience Network (PEN). The event was called ‘Better Patient Experience: A Problem Shared’, where we sought to discuss how we could overcome two of the main barriers to better patient experience, namely:
Pretty much everyone has had to get to grips with another new acronym recently. I am of course talking about GPDR, or the General Data Protection Regulation. This new regulation governs how organisations can collect and process personal data from their members, customers, patients – indeed anyone!
Earlier this month we held first MES Experience User Group of 2018, which focused on making our online surveys and the MES Experience App more accessible. The day was spent looking at Easy Read and Children’s surveys in particular.
The 2018 HSJ Partnership Awards took place last night (8th March) at a ceremony at London’s Banking Hall. We’re thrilled to say MES received two nominations.
Membership Engagement Services (MES) are proud to announce that two of our solutions have been shortlisted as finalists for the inaugural 2018 HSJ Healthcare Partnership Awards!
We had some exciting news in the MES office last week: we’ve just launched our new, improved and fully automated service for sending and collecting Friends and FamilyTest (FFT) surveys via text (SMS) and telephone using interactive voice response (IVR).
MES in collaboration with InHealth Associates are proud to publish ‘Making Sense and Making Use of Patient Experience Data’.