Four years ago, we presented our white paper ‘Making Sense and Making Use of Patient Experience’. In it, we surmised that in some ways the work was still in its infancy: there was no common model applied across the sector and sometimes staff were unclear as to the purpose. We are proud to launch the follow up with ‘Harnessing the Power of Patient Experience’ which continues that exploration into what is required to unlock the benefits.
In writing this piece, we’ve taken the opinion that the FT pipeline has, for a better word, ‘dried up’. The future of authorised FTs seems secure for at least the mid-term with the main political parties voicing no opposition to their existence in the most recent general election.
We are proud to launch the follow up to our 2011 report on engagement and voting behaviour in the NHS Foundation Trust sector taking us right through to summer 2017.
MES in collaboration with InHealth Associates are proud to publish ‘Making Sense and Making Use of Patient Experience Data’.
MES has conducted in-depth research on Foundation Trusts and consulted on the structure of model rules for Monitor, the sector regulator for health services in England.
This edition of the bulletin will discuss how over the first 10 years a fairly abstract and ill-defined concept of ‘engagement’ for FTs has became so prevalent as a socio-political model in the UK.