I came across an interesting article this week on the website hub for people in advertising, branding and marketing (www.insight-intelligence.com) entitled ‘Why a great Customer Experience starts with a great Employee Experience’.
This week’s blog post is a guest appearance by our partners over at FH Intuition; Anne Frampton who is a Consultant in Emergency Medicine, and Andrew Hollowood who is a Consultant Surgeon. They both combine roles at University Hospitals Bristol NHS Foundation Trust with being tech entrepreneurs.
This month at MES HQ we are relishing the renewed and refreshed optimism that follows our annual strategy day. It is my absolute favourite thing to organise every year, and despite what my mum says ‘well if you aren’t in the office it’s not really work is it?’ it sure is A LOT of work!
Last week the HSJ highlighted how, more than a year on from the release of new NHS England guidelines on conflicts of interest, only 5% of NHS Trusts are publishing their register of interests for senior staff.
On Thursday 26th July the Research & Communities team (Elouise, Elizabeth, Celine and Reuben) welcomed 45 newly recruited Citizens’ Panel members for NHS Camden CCG to an afternoon tea in Granary Square, Kings Cross.
There has been a lot of talk in the run up to the NHS’s 70th birthday this week. It remains a national treasure, second only to the Queen, sacred and woven into the fabric of our society.
In 2014, Starbucks noticed that customers tend to absentmindedly doodle over their plain white takeaway cups. So it asked them to photograph their artwork on social media. Starbucks then picked a winner and put the design on a new limited edition reusable cup.
If you’ve made it this far it means that a) the infographic above didn’t load on your computer/phone or b) you’re interested and want to read a bit more… I very much hope that it’s b)!
Pretty much everyone has had to get to grips with another new acronym recently. I am of course talking about GPDR, or the General Data Protection Regulation. This new regulation governs how organisations can collect and process personal data from their members, customers, patients – indeed anyone!
Last month The King’s Fund held an event ‘Health and care explained: how the system works and how it is changing’. This event was aimed at anyone working in the NHS, public, private, academic and third sector who wanted to gain a greater understanding of how the health and care system currently works and how it is changing.