On January 30th we hosted an event in Leeds with our friends from the Patient Experience Network (PEN). The event was called ‘Better Patient Experience: A Problem Shared’, where we sought to discuss how we could overcome two of the main barriers to better patient experience, namely:
Two years ago, on 9th February 2017, NHS England issued new guidance on managing conflicts of interest in the NHS. Initially known as the sunshine rule, this followed an investigation in 2015 that found cases and serious risks of corruption in the NHS with regard to the receipt of gifts, hospitality and sponsorship that could unduly influence decisions and awards of contracts.
When attending Inclusivity: the new sustainability? I didn’t really know what to expect. As a designer, I was interested in the idea that the varied needs of those with disabilities can drive better design.
Happy New Year to all our customers and visitors to our website. I thought I would start the year with some reflection on how great our team did last year by getting together and contributing to causes we care about.
A quick note from all of us here at MES before the Christmas break…
On 1st November I attended the annual conference of the Traveller Movement, a registered charity who aim through their work to campaign against discrimination, promote inclusion and assist community engagement and participation for Gypsy, Roma and Irish Traveller communities.
I came across an interesting article this week on the website hub for people in advertising, branding and marketing (www.insight-intelligence.com) entitled ‘Why a great Customer Experience starts with a great Employee Experience’.
The final event in our 2018 Partner Programme will be MES Live – Newcastle, where we’ll be focusing on effective comms and engagement, and member profiling.
This week’s blog post is a guest appearance by our partners over at FH Intuition; Anne Frampton who is a Consultant in Emergency Medicine, and Andrew Hollowood who is a Consultant Surgeon. They both combine roles at University Hospitals Bristol NHS Foundation Trust with being tech entrepreneurs.
This month at MES HQ we are relishing the renewed and refreshed optimism that follows our annual strategy day. It is my absolute favourite thing to organise every year, and despite what my mum says ‘well if you aren’t in the office it’s not really work is it?’ it sure is A LOT of work!