We had some exciting news in the MES office last week: we’ve just launched our new, improved and fully automated service for sending and collecting Friends and FamilyTest (FFT) surveys via text (SMS) and telephone using interactive voice response (IVR).
No – not one of The Beatles’ finest tunes but really, the news. It was a bit bleak. I think maybe it’s a bad idea to look at the news anyway in January
With the dust starting to settle, I thought I’d put together a brief summary of the highlights of Membership Engagement Services’ (MES) first conference, held on Wednesday 6 July 2016